Refund policy

EXCHANGES & RETURNS

We do offer exchanges, hurrah!
Email us at info@thebijoubox.in
 within 2 days / 48 hours of receiving your order. Our team will assist you with the process.

The product must be unused, unworn, and in its original packaging.
Once we receive and inspect the returned product, we will issue a refund for the product amount (minus shipping charges).
Shipping charges are ₹149.

DEFECTIVE / DAMAGED PRODUCTS

In case of a manufacturing defect or if your item arrives damaged, we will offer a replacement of the same product.
If the same product is unavailable, a refund will be issued.

You must report such issues within 24 hours of delivery by emailing info@thebijoubox.in
 with a clear unboxing video of the package received by you.
Without an unboxing video, we will not be in a position to issue a replacement or refund.

Both reverse and forward shipping of such orders will be borne by The Bijou Box.

NON-EXCHANGEABLE ITEMS
Products marked as “On Sale”
Items purchased before or during a sale period
IMPORTANT NOTES
All communication must be over email or 9152493171
DMs or messages on social media will not be considered
Items sent back without prior intimation will not be accepted
The decision to approve an exchange lies solely with The Bijou Box, based on our quality checks and policy terms